These Terms and Conditions ("Terms") govern your access to and use of the TradieFlix platform operated by TradieFlix Pty Ltd. By creating an account or using our services, you agree to be bound by these Terms.
Account Registration
You must be at least 18 years of age to create a TradieFlix account, and by registering you confirm you meet this requirement. You are responsible for maintaining the confidentiality of your login credentials do not share your password, and notify us immediately at tradieflix@gmail.com if you suspect unauthorised access. You agree to provide truthful and current information when creating your account and to keep it updated. Each TradieFlix subscription is for individual use; accounts may not be shared, transferred, or used simultaneously by multiple people.
Acceptable Use
TradieFlix content is licensed for your personal, non-commercial educational use only you may not redistribute, resell, or republish any content. You must not attempt to bypass security measures, scrape content in bulk, use the platform for any unlawful purpose, or harass other community members, and you must not attempt to reverse-engineer, decompile, or tamper with any part of our platform or content delivery infrastructure.
Account Suspension and Termination
We may suspend your account, with a stated reason, if you breach these Terms or engage in conduct that harms TradieFlix or other users; a suspended account immediately loses access to paid content and platform features. If we suspend your account, we'll email you the reason and a link to appeal you may submit one appeal explaining your case, and we'll review it and either reinstate or uphold the suspension. Suspension does not automatically cancel or pause your subscription, so you remain responsible for managing your billing separately unless we advise otherwise. We may terminate your account for serious or repeated violations, and you may close your own account at any time by contacting tradieflix@gmail.com.
Intellectual Property
All content on TradieFlix including videos, audio, PDFs, quizzes, graphics, and text is owned by TradieFlix Pty Ltd or its licensed content creators. We grant you a limited, non-exclusive, non-transferable licence to access and view content for personal educational purposes during your active subscription, and content may not be recorded, downloaded (except where explicitly enabled), shared, or used commercially without our prior written permission. If you submit content to TradieFlix, such as forum posts or videos, you grant us a licence to display it on the platform you remain the owner but warrant it does not infringe any third-party rights. If you submit a video, we will separately ask for your explicit consent before using that video, or the name, trade, and business details you provide with it, on our social media channels (Facebook, Instagram, YouTube, TikTok), and we will not do so without that consent.
Subscriptions and Payments
Payments are processed securely through Stripe or PayPal, depending on the method you choose at checkout, and we do not store your full card details. Subscriptions are billed on a recurring basis (monthly or annually) as selected at sign-up and renew automatically until cancelled. Current pricing is displayed on our Pricing page, and we reserve the right to change prices with at least 30 days' notice to existing subscribers. You may cancel at any time through your account settings cancellation takes effect at the end of the current billing period, and no partial refunds are provided. Refund eligibility is assessed on a case-by-case basis; contact tradieflix@gmail.com within 7 days of a charge to discuss your situation.
AI-Generated Content
TradieFlix uses AI, including OpenAI's Whisper and GPT-4o models, to generate video and audio transcripts, quiz questions, and chat responses about course content. AI-generated output may occasionally be inaccurate or incomplete it supplements, but does not replace, the underlying video, audio, or PDF content, and should not be relied on for safety-critical or regulatory decisions. Always consult qualified professionals for compliance matters.
Limitation of Liability
TradieFlix content is for educational purposes only and does not constitute professional, legal, or regulatory advice always consult qualified professionals for compliance matters. We strive for 99.9% uptime but cannot guarantee uninterrupted access, and scheduled maintenance will be communicated in advance where possible. To the maximum extent permitted by Australian Consumer Law, our total liability for any claim is limited to the subscription fees you paid in the 3 months preceding the claim, and nothing in these Terms excludes or limits rights you have under the Australian Consumer Law that cannot lawfully be excluded.
Changes to Terms
We may update these Terms from time to time, and we will notify you of material changes via email or an in-platform notification at least 14 days before they take effect. Continued use of TradieFlix after changes take effect constitutes acceptance of the updated Terms. Previous versions of these Terms are available upon request at legal@tradieflix.com.
Governing Law
These Terms are governed by the laws of Queensland, Australia, and any disputes shall be resolved in Queensland courts, subject to any mandatory consumer law protections. For questions about these Terms, contact us at tradieflix@gmail.com or write to TradieFlix Pty Ltd, Brisbane, Queensland, Australia.